Cloned voice
A cloned voice is a synthetic voice built from recordings of a real person, so as to reproduce their timbre and accent. ATOM Assistant uses cloned Quebec voices for a natural result, far from generic synthetic accents.
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In brief
- Synthetic voice built from recordings of a real person
- Reproduces timbre, pace and accent
- Quality depends on the source recordings
- Requires the consent of the person whose voice is cloned
The quality of a cloned voice depends on the source recordings. A Quebec voice cloned from real audio delivers local pacing and turns of phrase, which callers receive better.
How is a voice cloned?
The synthesis model is given clean recordings of the person, then learns their timbre, rhythm and intonation. The text written by the agent is then spoken in that voice, in real time. With ATOM Assistant, voice, audio and transcripts pass through our voice-synthesis provider, outside Canada; the AI reasoning, for its part, runs in Montreal.
Why a cloned voice rather than a generic one?
A generic synthetic accent hurts trust: the caller senses that this is not how they talk. A natural Quebec voice is better understood and better received. The comparison of AI voice agents in Quebec compares this criterion across providers.
Does a cloned voice raise a privacy issue?
Yes, two. The person whose voice is cloned must consent to it, and the calls the agent handles contain personal information that Law 25 frames: recording notice, limited retention, transfers outside Quebec. See the guide AI voice agents and Law 25 and the entry on AI voice agent. To know what to say to the caller, see the guide Do you have to tell callers they’re speaking to an AI?; to choose a local voice, the guide AI voice agent in Quebec French.
Frequently asked questions
Can you clone anyone’s voice?
No. You need the consent of the person whose voice is used.
Does the caller know they are talking to a synthetic voice?
That depends on your greeting. Telling the caller clearly that they are talking to an AI voice agent is good practice: set your greeting accordingly.
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