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AI receptionist for auto shops and garages

ATOM Assistant is an AI voice receptionist built for Quebec auto shops. It answers every call in authentic Quebec French, even when your hands are under the hood: it books appointments by bay and service type, gives a repair status from your management software, and transfers to the advisor when it matters.

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In brief

  • Answers 24/7, mid-repair or after hours
  • Books appointments by bay and service type
  • Gives repair status from your management software
  • Transfers complex cases to the advisor, with context
  • AI reasoning in Montreal, configurable recording notice: Law 25 compliant

What the agent handles

  • Appointment booking
  • Repair status
  • Price estimates
  • Towing
  • Seasonal tires
  • Hours and address

A typical call

  1. 1"Is my car ready?"
  2. 2The agent checks the file in your management software
  3. 3It answers, or transfers to the advisor

Why does an auto shop need an AI receptionist?

In a busy shop, the phone rings while the team is under a vehicle. Missed calls become lost appointments and customers who call the shop next door. ATOM Assistant answers everyone instantly, and handles up to 5 calls at once, depending on the plan, during peak tire-change days.

From call to confirmed appointment

  1. 1The caller describes the needOdd noise, maintenance, tire install: the agent understands the request in Quebec French and asks the right questions.
  2. 2The agent checks your availabilityIt looks at open slots by bay and service type, offers a real time and locks the spot during confirmation to avoid double bookings.
  3. 3Confirmation and follow-upThe appointment lands in your web app and a confirmation text goes out automatically. For a tricky question, the agent transfers to the advisor.

What does the agent handle on a busy day?

  • Appointments by service type and bay: oil change, tire install, diagnostics
  • Repair status, when your management software allows it
  • Estimate requests, based on the pricing information you provide
  • Towing and emergencies, routed or transferred per your rules
  • Seasonal tires, opening hours and address

How many calls does an auto shop miss, and what do they cost?

In the worked example of the guide Missed calls: what do they really cost a small business?, an auto shop that misses 15 calls a week, 40% of them from new customers, loses $54,600 in revenue a year. These are illustrative assumptions to replace with your own numbers. ATOM Assistant also shows a heat map of unconverted calls by day and hour, to spot your riskiest moments.

How much does an AI receptionist cost for an auto shop?

ATOM Assistant plans start at $179 a month, and the agent takes 1, 3 or 5 calls at once depending on the plan. The pricing page details the included minutes, and the guide How much does an AI voice agent cost? compares with a full-time receptionist.

Law 25 compliant

The AI reasoning runs in Montreal, every call starts with a configurable recording notice, and you set the retention of transcripts. Voice, audio and transcripts, however, pass through our voice-synthesis provider, outside Canada.

Frequently asked questions

Can the agent give a repair status?

Yes, if your management software has an API. You describe the connection in the app, no code required, and you choose which fields the agent may read out loud. It then reads the file live and gives the status, or transfers to the advisor for detailed questions.

Does it book by service type?

Yes. Oil change, tire install, diagnostics: each service has its duration and bay. The agent offers a real slot and locks it during the voice confirmation, with no double booking.

What happens during the tire-change rush?

Depending on the plan, the agent takes 1, 3 or 5 calls at once, with no one on hold up to that limit. Pick the plan that matches your peak call volume.

Can the agent quote a price for a repair?

It answers with the pricing information you provide, such as base rates. For a case that needs a diagnosis, it takes an estimate request or transfers to the advisor.

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