AI voice agent
An AI voice agent is software that answers the phone in natural language, understands the request and takes concrete action: booking an appointment, answering a question, transferring a call or taking a message. It works around the clock and handles several calls at once.
It is also called an AI receptionist, a virtual receptionist or a callbot. Unlike voicemail, an AI voice agent does not just record a message: it settles the request.
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