AI receptionist for service businesses
ATOM Assistant is an AI voice receptionist for Quebec service SMBs. It answers in Quebec French, qualifies every request (name, need, urgency), takes a structured message or a quote request, then routes it to the right department or person, so a contract never slips to voicemail.
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In brief
- Answers 24/7 and qualifies every inbound call
- Takes structured messages: name, need, urgency
- Routes to the right department or transfers to a human
- Never loses a quote request
- AI reasoning in Montreal: Law 25 compliant
What the agent handles
- Appointment booking
- Quote requests
- File follow-up
- Billing
- Routing by department
- Hours and address
A typical call
- 1"I would like a quote"
- 2The agent qualifies the request: name, need, urgency
- 3Structured message routed to the right department
How do you stop losing quote requests?
For a service SMB, a missed call is often a lost quote. ATOM Assistant answers everyone, qualifies the request with the right questions, takes a complete message and routes it to the right department. Urgent requests are transferred or flagged per your rules.
From call to the right person
- 1The agent qualifies the requestName, contact details, nature of the need, urgency: nothing essential is missed.
- 2Smart routingThe structured message goes to the right department or triggers a transfer to the right person.
- 3Follow-up in the web appEach request lands structured in your inbox, with the recording and one-click callback.
What information does the agent collect before passing on the message?
- The caller’s name and contact details
- The nature of the need, in their own words
- Degree of urgency and preferred deadline
- The department or person concerned
- Any information useful to your team, based on the questions you configure
How does routing by department work?
Depending on the nature of the request (quote, file follow-up, billing, appointment), the agent sends the structured message to the right department or transfers the call to the right person, with the context of the call. An urgent request is transferred or flagged per your rules.
What is a missed call worth to a service business?
To estimate it with your own numbers, multiply your missed calls by the share of new customers, by your conversion rate and by the value of a customer, as the guide Missed calls: what do they really cost a small business? explains. A quote taken on the first call is a quote your team can follow up the same day. ATOM Assistant plans start at $179 a month: see the pricing.
How do you put the agent into service in a service business?
The agent is configured with you in a single session: services offered, departments and routing rules, qualification questions, emergency rules, voice and number. You test it in the browser, then put it live. Your published number stays the same: conditional call forwarding sends to the agent the calls your team, out on the road or on a job site, cannot take. 14 days free, card required, no charge before day 14.
Law 25 compliant
The AI reasoning runs in Montreal, the recording notice is configurable, and you export or delete your data at any time.
Frequently asked questions
Can the agent route calls by department?
Yes. Based on the nature of the request, it routes the message to the right department or transfers to the right person, with the call context.
Does it take complete quote requests?
Yes. It qualifies the request (need, timeline, contact details) and takes a structured message so your team calls back with the right context.
Does it work without integrating my software?
Yes. Message taking, appointment booking and transfers work with no integration at all. You connect your tools whenever you want.
Can it answer about the status of a file or an invoice?
It answers with what you provide or, if your management software has an API, with the fields you allow it to read. Otherwise it takes a message so the right person calls back.
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Hear your agent answer
We configure an agent for your business and you hear it take a live call.
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