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AI receptionist for plumbing, electrical and HVAC contractors

ATOM Assistant is an AI voice receptionist for plumbing, electrical and HVAC contractors in Quebec. It answers in Quebec French while you are on a job site, sizes up urgency with your rules, takes quote and service requests, and transfers to the on-call person when a call cannot wait.

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In brief

  • Answers on the job site, in the evening and on weekends, without stopping the work
  • Sizes up urgency with your rules: water leak, heating failure, power outage
  • Takes structured messages: address, type of work, urgency, availability
  • Transfers to the on-call person, with the context of the call
  • AI reasoning in Montreal and configurable recording notice: Law 25

What the agent handles

  • Appointment booking
  • Quote requests
  • File follow-up
  • Billing
  • Routing by department
  • Hours and address

A typical call

  1. 1“I have a leak under my sink, it’s running pretty bad.”
  2. 2The agent asks your questions: address, severity, water shut off or not, and applies your urgency rules
  3. 3Transfer to the on-call person, or a structured message for the first call of the morning

How do you answer the phone with your hands in a panel or under a sink?

On a job site the phone rings at the worst moment: an open pipe, a dead panel, a furnace in pieces. If you pick up, the work stops; if you do not, the customer calls the next contractor on the list. ATOM Assistant answers for you, in Quebec French, at any hour, and takes up to 5 calls at once depending on the plan, which matters on the first deep freeze or during a heat wave, when everyone calls at the same time.

From the emergency call to the right technician

  1. 1The caller describes the problemA leak, a dead furnace, a tripping breaker, an air conditioner that stopped: the agent lets the caller explain in their own words, then asks the questions you chose.
  2. 2The agent sizes up urgencyIt applies your rules: what is transferred to the on-call person right away, what becomes an appointment, what waits until the next morning.
  3. 3An appointment or a message, with contextThe appointment lands in your synced Google or Outlook calendar, or the structured message arrives in the app with the summary and the transcript of the call.

What requests does a plumbing, electrical or HVAC contractor receive?

  • Urgent repairs: water leak, backed-up drain, heating failure, power outage
  • Quote requests for a renovation, an installation or a replacement
  • Seasonal maintenance: furnace, heat pump, air conditioning
  • Service appointments with the available technician, or routing to the right trade
  • Common questions: service area, hours, address, RBQ licence number if you provide it

How does the agent handle an emergency?

You define what counts as an emergency for your business, and the agent applies your rules: transfer the call to the on-call person right away, or take a priority message. The agent is not a technician and does not give safety instructions on its own. For a gas smell, a starting fire or any immediate danger, tell it in its instructions to send the caller to 911 first.

How many calls does a trades business miss, and what do they cost?

To estimate it with your own data, multiply your missed calls by the share of new customers, by your conversion rate and by the average value of a contract, as the guide Missed calls: what do they really cost a small business? explains. An emergency repair or a quote won on the first call can become a repeat customer: annual maintenance, replacement, renovation.

How much does an AI receptionist cost for a plumbing, electrical or HVAC contractor?

ATOM Assistant plans start at $179 a month, and the agent takes 1, 3 or 5 calls at once depending on the plan. The pricing page details the included minutes, and the guide How much does an AI voice agent cost in Quebec? compares with a full-time receptionist.

How do you put the agent into service in a trades business?

The agent is configured with you in a single session: services offered, service area, urgency rules, qualification questions, on-call person, voice and number. You test it in the browser, then put it live. Your published number stays the same: conditional call forwarding sends to the agent the calls you cannot take on a job site. If your management software has an API, the no-code integration builder can connect to it; ready-made connectors for trades software are in development. 14 days free, card required, no charge before day 14.

Law 25 and call details

AI reasoning runs in Montreal, the recording notice is configurable and you set how long transcripts are kept. Voice, audio and transcripts, however, go through our voice synthesis provider, outside Canada.

Frequently asked questions

Can the agent tell an emergency from a quote request?

Yes, with the rules you write. It asks the qualification questions (address, nature of the problem, severity), then transfers to the on-call person, takes a priority message or offers an appointment. A vague rule gives a poor sort: test it in the browser before going live.

Does it take calls after hours and on weekends?

Yes. The agent answers 24 hours a day. In the evening and on weekends, you choose between a transfer to the on-call person for real emergencies and a structured message for everything else, returned the next day.

Can it route calls between plumbing, electrical and HVAC?

Yes. Depending on the nature of the request, it routes the message or the transfer to the right trade, with the context of the call.

Does the agent quote a price for an emergency repair?

Only with the pricing information you give it, such as a call-out fee or a base hourly rate. For a case that needs a diagnosis, it takes a quote or visit request.

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