AI receptionist for paramedical clinics: physio, chiro, osteopathy and massage
ATOM Assistant is an AI voice receptionist for paramedical clinics in Quebec: physiotherapy, chiropractic, osteopathy and massage therapy. It answers in Quebec French while practitioners are with a patient, books and moves appointments around each person’s schedule, handles cancellations, reminders and the waitlist, and sticks to the details the clinic needs.
Published
In brief
- Answers during treatments, without interrupting the practitioner
- Books by practitioner and by type of care: assessment, follow-up, session
- Cancellations, rescheduling, waitlist and reminders to cut no-shows
- Collects only what is needed: you forbid clinical details and health advice
- AI reasoning in Montreal; voice and transcripts outside Canada, to assess for health information
What the agent handles
- Appointment booking
- Services
- Staff availability
- Pricing
- Cancellations and rescheduling
- Hours and address
A typical call
- 1“I’d like a physio appointment for my knee, late in the day if possible.”
- 2The agent checks the physiotherapist’s open slots for a first assessment
- 3Appointment booked, confirmation text sent, reminder the day before
How does a paramedical clinic answer the phone during treatments?
In a physiotherapy, chiropractic, osteopathy or massage clinic, practitioners are with a patient almost all day, and the front desk, when there is one, cannot keep up at peak hours. Every unanswered call can become a patient who books elsewhere. ATOM Assistant answers every call, books appointments around each practitioner’s schedule and transfers to a person when the situation calls for it.
From the request to the confirmed appointment
- 1The patient states the requestA first assessment, a follow-up session, a massage, an appointment with a specific practitioner: the agent understands the request in Quebec French and asks the questions you chose.
- 2The agent respects the scheduleIt offers a real slot based on the practitioner’s open hours and the length of the type of care, and locks the slot during confirmation to avoid double booking.
- 3Confirmation and remindersThe appointment lands in your synced Google or Outlook calendar, a confirmation text goes out, and a reminder the day before cuts no-shows.
What requests does a paramedical clinic get by phone?
- Appointments by practitioner and by type of care: first assessment, follow-up, session
- The availability of a specific practitioner
- Cancellations, rescheduling and the waitlist when a slot opens up
- Session fees, from the list you provide
- Opening hours and the clinic’s address
What should you do with health information in a call?
A call to a clinic can reveal a diagnosis, a pain, a workplace injury. This information is sensitive, and Law 25 asks you to collect only what is necessary. In ATOM Assistant, you write the agent’s instructions: it can stick to the name, the phone number and the type of appointment, and give no clinical advice. You also set how long transcripts are kept. AI reasoning runs in Montreal; voice, audio and transcripts, however, go through our voice synthesis provider, outside Canada. For a clinic, that is the point to assess before going live: the guide AI voice agents and Law 25: what to know details the assessment and the written agreement a transfer outside Quebec requires.
How do you cut no-shows in a clinic?
An unused slot is lost revenue for the practitioner. A reminder the day before, a cancellation that frees the slot for the waitlist and a confirmation text bring forgotten appointments down. The guide Appointment no-shows: 7 ways to reduce them details the figures and sources, and automated appointment booking explains how the slot is locked during confirmation.
How much does an AI receptionist cost for a paramedical clinic?
ATOM Assistant plans start at $179 a month, and the agent takes 1, 3 or 5 calls at once depending on the plan. See the pricing page. A Montreal clinic will also find the page bilingual AI receptionist in Montreal, with 514 and 438 numbers.
How do you put the agent into service in a clinic?
The agent is configured with you in a single session: practitioners and schedules, types of care and durations, opening hours, instructions on what not to collect, voice and number. You test it in the browser, then put it live. Your published number stays the same: conditional call forwarding sends to the agent the calls the clinic cannot take. If your booking software has an API, the no-code integration builder can connect to it; otherwise the agent books in the synced Google or Outlook calendar, which must then be the one your team checks. Ready-made connectors for clinic software are in development. 14 days free, card required, no charge before day 14.
Health information
Limit what the agent asks, set how long transcripts are kept and assess the transfer of voice and transcripts outside Quebec before going live. This page is informational and is not legal advice.
Frequently asked questions
Does the agent give health advice or answer clinical questions?
No, and you forbid it in its instructions. For a clinical question, it takes a message or transfers to the clinic, following your rules. A medical emergency is a matter for 911, not for a receptionist.
Can it book with a specific practitioner?
Yes. Each practitioner has their own hours and each type of care its own length. The agent offers a real slot with the right practitioner and locks it during confirmation.
Does it connect to my clinic booking software?
If your software has an API, the no-code integration builder can connect to it. Otherwise the agent books in the synced Google or Outlook calendar. Ready-made connectors for clinic software are in development.
What happens when a patient cancels or wants to reschedule?
The agent cancels or moves the appointment, frees the slot and can offer it to the waitlist. A confirmation text follows.
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