AI voice agents and Law 25: what to know
Law 25 (formerly Bill 64) modernizes the protection of personal information in Quebec. An AI voice agent handles calls and contact details, so it must manage consent, the recording notice, data residency and retention. Here are the points to check before choosing a solution.
In brief
- Recording notice and consent at the start of the call
- Data residency and processing in Canada
- Limited and adjustable retention
- Access, export and deletion rights
What Law 25 requires
- Clear consent, supported by a recording notice at the start of the call
- Minimization: collect only what is necessary
- Framing of data transfers outside Quebec
- Limited and justified retention
- Access, correction, deletion and portability rights
How ATOM Assistant complies
- Configurable recording notice at the start of each call
- AI reasoning run on Google Cloud in Montreal
- Adjustable transcript retention in the settings
- Export and deletion of data at any time
Note
This page is for information only and is not legal advice. Confirm your compliance with an advisor.
Frequently asked questions
Can an AI voice agent be Law 25 compliant?
Yes, if it processes and stores data in Canada, obtains consent through a recording notice, and allows access, export and deletion. That is the case with ATOM Assistant.
Where is data processed with ATOM Assistant?
The AI reasoning runs on Google Cloud in Montreal, and transcript retention is set in the settings.
Must the caller be told about recording?
Yes. Every call starts with a configurable recording notice, which documents consent.
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