Smith.ai alternative in Quebec: French, Canadian dollars and Law 25
Smith.ai is an American phone answering service, with an AI agent or human receptionists, whose public pages list English and Spanish, prices in US dollars and no processing location. This alternative, published by ATOM Solutions inc., compares Smith.ai with ATOM Assistant, Ask Benny, Dialbox and Voxify, based on their pages read on October 14, 2026.
Published
In brief
- Smith.ai lists English and Spanish; French does not appear on the pages consulted
- Its prices are in US dollars: free AI reception up to 25 calls a month, then US$150 to US$800 a month and a custom plan; human receptionists from US$300 to US$2,100
- Smith.ai can pass a call to a human agent in its network; ATOM Assistant transfers to a person on your team
- Hosting and Law 25: not published by Smith.ai, whose policy cites California and the European Economic Area
How was this comparison made?
On October 14, 2026, we read Smith.ai’s public pages on AI reception, the plans with human receptionists and the privacy policy, and noted what they state. The other providers come from the main comparison, surveyed the same day. Each cell links to the page consulted and its date; what is not published is written “not published”. We report what the sites publish, not the quality of service in use: prices change, always check the provider’s page.
What does Smith.ai offer, according to its public pages?
Smith.ai sells two models: AI reception, which answers first and can transfer to a human agent in its network, and human receptionists on duty 24 hours a day. smith.ai/ai-receptionist, Oct. 14, 2026
- AI reception: a free plan of 25 calls a month, then US$150 (75 calls), US$270 (150 calls), US$500 (300 calls) or US$800 (500 calls) a month, and a custom plan for 1,000 calls and more. smith.ai/pricing/ai-receptionist, Oct. 14, 2026
- Monthly service, no long-term contract, with 30 days’ notice to cancel. smith.ai/pricing/ai-receptionist, Oct. 14, 2026
- A trial space, the “Quality Studio”, to test the agent before going live. smith.ai/pricing/ai-receptionist, Oct. 14, 2026
- Native integrations, including Clio and Zapier, and scheduling through Calendly and other calendars. smith.ai/pricing/ai-receptionist, Oct. 14, 2026
- Human receptionists: a 30-day money-back guarantee and no overseas agents. smith.ai/pricing/receptionists, Oct. 14, 2026
These elements suit a need for human backup well, especially in English. The next table places Smith.ai beside four options that publish French or prices in Canadian dollars.
| Option | Languages | Public prices |
|---|---|---|
| ATOM Assistant | Quebec French, automatic switch to English | $179 to $499 a month in Canadian dollars. Pricing |
| Smith.ai | English and Spanish, according to the AI receptionist page. smith.ai/ai-receptionist, Oct. 14, 2026 | US dollars: free AI reception (25 calls a month), then US$150 to US$800 a month and a custom plan; human receptionists from US$300 to US$2,100 a month. smith.ai/pricing/ai-receptionist, Oct. 14, 2026 |
| Ask Benny | “Full French support” in Montreal, Quebec City and Gatineau. askbenny.ca/llms-full.txt, Oct. 14, 2026 | CA$99, CA$149 and CA$399 a month, depending on the plan. askbenny.ca/pricing, Oct. 14, 2026 |
| Dialbox | Voices in English, French and Canadian French, “modelled on Quebec accents”. dialbox.ca/llms-full.txt, Oct. 14, 2026 | CA$129, CA$299 and CA$699 a month; custom plan at CA$999 and up. dialbox.ca/pricing, Oct. 14, 2026 |
| Voxify | Bilingual French and English; the phone demo is presented as an assessment of the “Quebec accent”. voxify.ca, Oct. 14, 2026 | $300 and $500 a month for two plans, currency not stated on the page. voxify.ca, Oct. 14, 2026 |
Does Smith.ai answer in French, and where is the data processed?
Smith.ai’s pages describe fluency in English and Spanish. French is not mentioned there, neither for AI reception nor for the human receptionists, who offer an optional Spanish line. For data, it is the privacy policy that counts.
| Option | Hosting | Law 25 |
|---|---|---|
| ATOM Assistant | AI reasoning on Google Cloud in Montreal; voice, audio and transcripts outside Canada, disclosed in the app | Configurable recording notice, adjustable retention, export and deletion at any time. Law 25 guide |
| Smith.ai | Not published: the privacy policy only says the website is hosted by Amazon Cloud Services; no call processing location. smith.ai/privacy, Oct. 14, 2026 | Not published: the policy, updated Sept. 29, 2026, cites California and the European Economic Area, not Quebec. smith.ai/privacy, Oct. 14, 2026 |
That does not say Smith.ai fails to comply with Law 25: it says nothing is published. If you want to use it, ask in writing where voice, audio and transcripts travel, and what assessment precedes a transfer outside Quebec (section 17). The definition of a privacy impact assessment details that assessment.
How much does Smith.ai cost compared with ATOM Assistant?
Smith.ai’s plans are in US dollars, ATOM Assistant’s in Canadian dollars. The equivalent amount depends on the day’s exchange rate, which we do not convert here.
| Option | Public prices | Trial or guarantee |
|---|---|---|
| ATOM Assistant | $179 to $499 a month, 600 to 2,000 minutes included depending on the plan, extra minute $0.25. Pricing | 14 days free, card required, no charge before day 14. Pricing |
| Smith.ai (AI reception) | In US dollars: US$0 a month for 25 calls, then US$3 a call; US$150 a month for 75 calls (US$2 a call), US$270 for 150 calls (US$1.80), US$500 for 300 calls (US$1.67) and US$800 for 500 calls (US$1.60); custom plan for 1,000 calls and more. smith.ai/pricing/ai-receptionist, Oct. 14, 2026 | Free plan of 25 calls a month; monthly service, 30 days’ notice to cancel. smith.ai/pricing/ai-receptionist, Oct. 14, 2026 |
| Smith.ai (human receptionists) | In US dollars: US$300 a month for 30 calls, US$810 for 90 calls and US$2,100 for 300 calls. smith.ai/pricing/receptionists, Oct. 14, 2026 | 30-day money-back guarantee; monthly service, no long-term contract. smith.ai/pricing/receptionists, Oct. 14, 2026 |
What do you lose, and what do you gain, by choosing ATOM Assistant?
Moving from Smith.ai to ATOM Assistant, you lose backup from a network of human agents: ATOM Assistant takes a message or transfers to a person on your team, according to your rules. Here is what you gain, and what each one publishes about features.
- An agent in Quebec French, with an automatic switch to English
- Plans shown in Canadian dollars: $179 to $499 a month, 600 to 2,000 minutes included depending on the plan
- AI reasoning in Montreal, with voice, audio and transcripts outside Canada disclosed in the app
- A 14-day trial, with no charge before day 14
| Option | Appointment booking | Integrations | Backup by a person |
|---|---|---|---|
| ATOM Assistant | Live booking against your open slots, the slot held during confirmation, confirmation text message | Google and Outlook sync, no-code integration builder; industry connectors in development | Transfer to a person on your team, according to your rules |
| Smith.ai (AI reception) | Scheduling by the AI (Calendly and other calendars). smith.ai/pricing/ai-receptionist, Oct. 14, 2026 | Clio, Zapier and other native integrations; custom integrations on the largest plan. smith.ai/pricing/ai-receptionist, Oct. 14, 2026 | Transfer possible to a human agent in a North American network, at any hour. smith.ai/pricing/ai-receptionist, Oct. 14, 2026 |
What other Smith.ai alternatives exist in Quebec?
Ask Benny, Dialbox and Voxify are Canadian AI voice agents that publish French, as the first table shows. Soluvox and Communication LGP are Quebec call centres with bilingual people. The main comparison sets them all side by side on seven criteria, and the human or AI receptionist comparison helps you choose between a person and an agent.
How can you try ATOM Assistant without changing your number?
With conditional call forwarding, your unanswered calls go to the agent, and your public number does not change. The guide on keeping your number gives the steps with Bell, Vidéotron, Telus and Rogers. Smith.ai’s service is monthly with no long-term contract according to its pages, so a parallel trial does not commit you for long. smith.ai/pricing/ai-receptionist, Oct. 14, 2026
Comparison published by ATOM Solutions inc.
This comparison is published by ATOM Solutions inc., which sells ATOM Assistant: we are not neutral, and we chose to source everything so you can check. Survey of October 14, 2026. If a cell looks inaccurate to you, write to info@atomsolutions.ca: we correct it with the source.
Sources consulted on October 14, 2026
- Smith.ai, AI receptionist, accessed October 14, 2026
- Smith.ai, AI plans, accessed October 14, 2026
- Smith.ai, plans with receptionists, accessed October 14, 2026
- Smith.ai, privacy policy, updated September 29, 2026, accessed October 14, 2026
- Ask Benny, llms-full.txt file, accessed October 14, 2026
- Ask Benny, plans, accessed October 14, 2026
- Dialbox, llms-full.txt file, accessed October 14, 2026
- Dialbox, pricing, accessed October 14, 2026
- Voxify, home and plans, accessed October 14, 2026
Frequently asked questions
Does Smith.ai speak French?
The pages consulted on October 14, 2026 list English and Spanish: an English-Spanish bilingual AI reception and, for human receptionists, an optional Spanish line. French is not mentioned. Check with Smith.ai before counting on an answer in French.
What is the best Smith.ai alternative in Quebec?
It depends on your criteria. For an agent in Quebec French, prices in Canadian dollars and a 14-day trial, ATOM Assistant meets all three. Ask Benny, Dialbox and Voxify also publish French. For people on the line, Soluvox and Communication LGP are bilingual Quebec call centres.
Does Smith.ai publish where data is processed?
No, according to the pages consulted: the privacy policy says the website is hosted by Amazon Cloud Services, without saying where calls, voice and transcripts are processed. It cites California and the European Economic Area, not Quebec.
Can you keep your number when switching services?
Yes. Conditional call forwarding sends your unanswered calls to the agent’s number, and your public number does not change. The call forwarding guide explains the steps with Bell, Vidéotron, Telus and Rogers.
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